Shipping Policy

Shipping Cost:
We offer Free Shipping for all orders.

Processing Time: 1 business day
Order cut-off time: 5pm GMT, Monday to Sunday

As soon as the package is dispatched, you will receive a shipping confirmation email, which also includes your tracking information.

Transportation time after dispatch:
United Kingdom - 3 to 4 business days
United States - 5 to 7 business days

Factors that can affect shipping where we have no control over include:
Weather
Flight delays
Customs release delays

Custom Charges:
No customs charges will be charged to you. All applicable customs duties and fees are included in our prices.

Courier Services:
We ship using DHL, Fedex, UPS, Royal Mail and other trusted logistics partners depending on your location and order size.

Change of Delivery Address:
If you need to change the delivery address, let us know before dispatch. Contact us at support@factory-mart.com. Please note, it may take up to 24 hours for our customer service to respond and make changes.

Contact Us:
If you have any questions please contact us, our team is here to help.

Email: support@factory-mart.com
Phone: +44 7862 079235

Customer Support Hours:
Monday to Friday: 9:00 AM - 7:00 PM (GMT)
Saturday to Sunday: 10:00 AM - 6:00 PM (GMT)
Average response time: We aim to respond within 24 hours.